Delivery, Return and Privacy Policy

Delivery Policy

Please note shipping costs are automatically calculated by royal mail at checkout using size and weight if your order exceeds 2kg then it may be cheaper to use Parcelforce or if ordering multiple items splitting the order in to 2 orders can be cheaper thank you

We ship the same working day Monday to Friday on most orders placed and payment has been received before 2.30 via royal mail/TNT/UK Mail and 1.00 via Parcelforce and the following working day on orders placed after these times, weekends and bank holidays We ship next Working day, Parcelforce/UK Mail/TNT & items items over £30 will be need to be Signed for, If you need a different type of shipment ie Saturday delivery please ask for the price.

If you want your item to be tracked please use Parcel Force or Special Delivery.

Royal mail

Royal mail will only attempt to deliver once then you will need to collect it from your local post office to collect your item or re arrange delivery

Royal mail 24 is NOT a guaranteed next day service it is the equivalent to 1st class post and is estimated next day

Royal Mail 48 is royal mails business economy delivery usually 2-5 working days

If the item is returned to us undelivered and not collected via royal mail the item will be refunded on

In the unfortunate event your item doesn’t royal mail will not accept a lost in the post clam until 10 days have passed, so sorry but we have to wait for this 10 day period to end before we can do anything.

Items over £30 will be shipped with full tracking and may need a signature

we ship all item with minimum of 2d tracking

Orders placed and paid for prior to 2.30 will normally be shipped the same day excludes weekends and bank holidays.

Parcelforce/UK Mail/TNT

Will attempt to deliver your item twice if they have to call back a 3rd time a charge will be made and payable BY YOU BEFORE they will re deliver. ALL DELIVERY’S WILL NEED A SIGNATURE

Please be aware that due to a shortage of drivers most couriers are not guaranteeing next day although most are arriving next day some might not

They will hold your item for up to 5 days for you to collect it or pay for re delivery after that they will return the item to us

Parcelforce/UK Mail/TNT provide us with proof of delivery and attempted deliveries

Orders placed and paid for prior to 1 will normally be shipped the same day excludes weekends and bank holidays.

Courier Shipping please read

Delivery’s are made Monday to Friday we do not deliver weekends or bank holidays

Cost to following post codes would be extra. so please ask before you buy thanks
G83, G84, HS1-9, IV1-IV63,KA27-KA28, KW1-KW17, PA20-PA78, PH17-PH50,ZE1-ZE9, All IM, GY, AND JE

ALSO Northern Ireland, Republic of Ireland, Isle of Man, Channel Islands, Guernsey, Aldeney, Sark, Jersey, Scilly Isles and the Isle of Wight

Return Policy

Returns are available on a limited basis. Most Buy It Now purchases are protected by the Distance Selling Regulations, which allow you to cancel the purchase within 7 working days after the day you receive the item we give you up to 14 days to decide.Please note if you return a item under the distance selling act we only refund on the basic 2nd class postage costs if you have paid extra for for a faster delivery this extra is not refundable.

if returning as faulty we will supply a prepaid return label for the return if the item is fonund not to be faulty the cost will be deducted from the refund, you can use your own postage but the cost would not be refunded

For an item to be eligible for return, you must notify us in writing of your intent to return an item within 14 Days of expected delivery date or confirmed receipt.

A deduction or charge may also be made for any goods returned damaged, opened, incomplete or in a poorer condition than received,

Returns will only be accepted if they are unused, undamaged in its full original undamaged packaging we must be able to resell the item as new. INK cartridges will only be refunded it the cartridges are unopened.

You the customer will be responsible for the safe return of the goods and the postage costs.

We will not refund on goods we do not receive back or goods that are damaged so please use a postal service with proof of delivery and insurance cover when returning goods thank you.

Items described as Damaged, used, Ex Catalogue, Mail order return, QA, Non-Returnable are not eligible for return, refund, or exchange unless faulty.

If an item is faulty it can be sent back for testing if found to be faulty an exchange or refund will be offered. If no fault is found the goods will be returned to you, you will need to pay all the postage prior to return, if you a unwilling to pay the postage we will refund on the item less postage and costs.

Job lots and trade sales and items sold For parts or not working are sold on a non return basis but we will look at each case individually if you wish to return your purchase please note on this type of sale ALL the postage will be payable by you and deducted from any refund.

If a item is returned as undelivered we will automatically refund you less all our postage and any return postage costs and any out of pocket expenses we may incur. Refurbished items have a 30 day return to base warranty you will be responsible for the postage, ink cartridges are not covered by the warranty.

Warranty Information New items have a full 12 month warranty starting on the day of purchase if the item needs to be registered with the manufacture via warranty card or phone the item has to be registered or the warranty will be void If a fault occurs some items will need to be returned to us and some to the manufacturer, Return postage in all instances will your responsibility,when a item is being returned as faulty you will need to return the invoice and any warranty registration details. Refurbished items have a 30 day return to base warranty you will be responsible for the postage. Items sold as, for parts, not working, un worked, job lot catalogue returns, Ink & toner cartridges do not have a warranty. Exclusions Warranty’s on items will be void if in our opinion the item has been misused ( ie wire pulled out of headphone’s ) missing any parts, labels, if the item id numbers are missing or show signs of being tampered with. Damage caused by accidents or disasters, such as fire, flood, earthquake, war, vandalism or theft Accessories such as batteries, fuses, bulbs

Some of the regulators and hose that we sell have a 5 year warranty, this covers manufactures faults ONLY and does not cover normal were and tare or water damage

We ship the same day on most items or the following working day on orders placed and payment has been received before 2.30 via royal mail and 1.00 via Parcelforce. We ship by Parcelforce next day or Royal mail 24 (1st Class) or 48 (2nd Class) & Special Delivery on small items items over £30 will be shipped Signed for, If you need a different type of shipment ie Saturday delivery please ask for the price.

If you want your item to be tracked please use Parcel Force or Special Delivery.

Privacy Policy

This privacy policy applies between you, the User of this Website and Huddersfield Gas, the owner and provider of this Website. Huddersfield Gas takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. Please read this privacy policy carefully.

Definitions and interpretation

In this privacy policy, the following definitions are used:

Data	collectively all information that you submit to Huddersfield Gas via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Act 1998;
Cookies	a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);
Huddersfield Gas, or us	Huddersfield Gas of Unit 4 Bradley Mills Industrial Estate, Bradley Mills, Huddersfield, HD1 6PQ;
UK and EU Cookie Law	the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;
User or you	any third party that accesses the Website and is not either (i) employed by Huddersfield Gas and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Huddersfield Gas and accessing the Website in connection with the provision of such services; and
Website	the website that you are currently using, huddersfield-gas.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

In this privacy policy, unless the context requires a different interpretation:
1. the singular includes the plural and vice versa;
2. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
3. a reference to a person includes firms, companies, government entities, trusts and partnerships;
4. “including” is understood to mean “including without limitation”;
5. reference to any statutory provision includes any modification or amendment of it;
6. the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

This privacy policy applies only to the actions of Huddersfield Gas and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

Data collected

We may collect the following Data, which includes personal Data, from you:
1. Name
2. Gender;
3. Contact Information such as email addresses and telephone numbers;
4. Demographic information such as post code, preferences and interests;
5. any other information needed to process your order and maintain your account
6. in each case, in accordance with this privacy policy.

Our use of Data

For purposes of the Data Protection Act 1998, Huddersfield Gas is the “data controller”.
We will retain any Data you submit for 12 months.
Unless we are obliged or permitted by law to do so, and subject to any third party disclosures specifically set out in this policy, your Data will not be disclosed to third parties. This does not include our affiliates and / or other companies within our group.
All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security see the clause below (Security).
Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
1. internal record keeping;
2. improvement of our products / services;
3. we will only use your data to process your order or contact you if there is a problem with your order. Your data will be sheared with Royal Mail or any courier company we use to deliver your order.;

in each case, in accordance with this privacy policy.

Third party websites and services

Huddersfield Gas may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website. The providers of such services have access to certain personal Data provided by Users of this Website.
Any Data used by such parties is used only to the extent required by them to perform the services that we request. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties will be processed within the terms of this privacy policy and in accordance with the Data Protection Act 1998.

Links to other websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

Huddersfield Gas may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Huddersfield Gas. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
We may also disclose Data to a prospective purchaser of our business or any part of it.
In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Controlling use of your Data

Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:
use of Data for direct marketing purposes; and
sharing Data with third parties.

Functionality of the Website

To use all features and functions available on the Website, you may be required to submit certain Data.
You may restrict your internet browser’s use of Cookies. For more information see the clause below (Cookies).

Accessing your own Data

You have the right to ask for a copy of any of your personal Data held by Huddersfield Gas (where such Data is held) on payment of a small fee, which will not exceed £5.

Security

Data security is of great importance to Huddersfield Gas and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.
If password access is required for certain parts of the Website, you are responsible for keeping this password confidential.
We endeavour to do our best to protect your personal Data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your Data transmitted to the Website.

Cookies

This Website may place and access certain Cookies on your computer. Huddersfield Gas uses Cookies to improve your experience of using the Website and to improve our range of products. Huddersfield Gas has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Huddersfield Gas to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
This Website may place the following Cookies:
Type of CookiePurposeStrictly necessary cookiesThese are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.Analytical/performance cookiesThey allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.Functionality cookiesThese are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

General

You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

Huddersfield Gas reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.You may contact Huddersfield Gas by email at ajgases@hotmail.com.27 April 2018